Shipping Policy & FAQs

Shipping Policy

All purchases of alcohol made on this website are managed by an independent technology provider, Flaviar Checkout, and processed and fulfilled by a licensed alcohol retailer on the Flaviar Checkout Network.

Frank August is not a licensed beverage alcohol retailer and is not involved with the sale or delivery of alcohol products.

Please review the FAQs below and Flaviar Checkout's terms for more information about orders placed on this website.

If you have issues with an order you placed on this website, please either reply to your order confirmation email or reach out to us at help@flaviar.com.

Frequently Asked Questions

What is the typical processing and delivery time?

Most orders are processed within 1-2 business days after the order is placed. Unless specified otherwise, orders usually arrive within 3-15 business days, depending on how far the order is traveling. You'll be notified via email when your order leaves our facility.

Please be aware that tracking information may not update until the package reaches the final delivery center.

What if my order includes a presale or backordered item?

If your purchase includes any items on presale or on backorder, the order will be fulfilled once those items are available. Please expect a delay in shipping.

My order is taking longer than expected to process. Where is my order?

We're so sorry to hear that. Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability.

Your order confirmation email includes a tracking link with up-to-date information on your order's location at any given time.

Feel free to reach out to us at help@flaviar.com if you have any questions about your order.

Do I need to be home to receive my order?

Yes. Alcohol shipments require an adult (21 or older) signature upon delivery. It is every customer's responsibility to ensure that someone 21 or older is available to receive and sign for the package.

We recommend tracking your order closely so you can plan accordingly. If no adult will be available to receive the delivery, please reach out to the shipping carrier directly to make alternate arrangements.

I missed the carrier's delivery attempt. What do I do next?

Typically, a carrier will attempt delivery 3 times before returning the package to the sender.

If the package is returned to the sender, please email help@flaviar.com. Be aware that there may be additional fees to help offset the costs of accepting returned packages or reshipping orders.

How can I cancel my order?

Please email help@flaviar.com right away. Be aware that if your order has already been confirmed by a retailer, Flaviar Checkout cannot guarantee they will be able to cancel your order.

I need to change my address. What do I do?

Please email help@flaviar.com right away. Be aware that if you're reaching out longer than two hours after your order has been placed, or if you're looking to change your address to a different state, Flaviar Checkout cannot guarantee that they will be able to satisfy your request.

What happens if my order is returned?

If the provided delivery address is incorrect, if you refuse delivery, or if delivery is not successful after the final delivery attempt, you will be refunded minus any restocking fees incurred. Flaviar Checkout reserves the right to withhold the shipping costs, in addition to the return shipping costs, from the refund.

What name will appear on my bank statement?

All payments are processed by our e-commerce fulfillment partner, Flaviar Checkout, so you will see "FLAVIAR CHECKOUT" on your statement when completing your purchase.

How do refunds work?

Flaviar Checkout cannot guarantee that a retailer will agree to accept a return or exchange. Please review Flaviar Checkout's terms before purchasing and contact Flaviar Checkout if requesting a refund.

If your order is refunded, the refund will be processed directly by Flaviar Checkout and may take 5-10 days to post back to your original payment method.

Due to policies set in place by the payment processor, Flaviar Checkout must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.

For more information about shipping times and carrier tracking, please visit https://business.flaviar.com/shipping-terms.